Frequently Asked Questions for Bank Customers Affected by Coronavirus Disease COVID-19 

Summarized from FDIC Resources for Banks and Customers. Find more information at: 

https://www.fdic.gov/coronavirus/index.html 


In response to the impact the coronavirus is having on our local communities, the Federal Deposit Insurance Corporation (FDIC) has released an FAQ for bank customers, along with a reminder to Americans that FDIC-insured banks remain the safest place to keep their money. The FDIC has also warned consumers of a rise in fraud and scams during this time. The FDIC”s full release related to the security of deposit insurance, and coverage of imposter scams, can be found by visiting www.fdic.gov/news 


If my bank has temporarily reduced branch access or is not open, is my money still insured? 

In difficult circumstances, some banks may need to temporarily limit operations to protect the health of their employees and customers. This may include closing a lobby, converting to drive-thru only services, or encouraging customers to use ATMs or digital channels to access their services. Regardless of the bank’s operating conditions, your money is insured by the FDIC. Deposits with an FDIC-insured bank or savings institution will continue to be protected up to at least $250,000. Please see additional information regarding deposit insurance. 


Will there be enough cash during a pandemic or other national disaster? Do I need to keep large amounts of cash in my possession to protect myself in case there is not enough cash available in the future? 

The Federal Reserve System has and will continue to meet the currency needs of banking customers. Be assured that sufficient resources are available to handle customer needs. Consumers are encouraged to continue to conduct transactions as they normally would. Credit and debit cards and other payment systems will operate as normal. 

Keep in mind, the safest place for your money is inside an FDIC-insured bank. Having significant sums of cash to fund more than your normal activities might seem like a good idea, but cash is also subject to loss or could make you a target for theft or financial scams. Banks will continue to ensure that their customers have access to funds either directly or electronically, and inside an FDIC-insured bank, your funds are protected by the FDIC. Since 1933, no depositor has ever lost a penny of FDIC insured funds. 


Is there anyone I can speak with if I have detailed questions about my FDIC deposit insurance coverage?  

Yes. The FDIC has a team of subject matter experts available to answer your questions. Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30AM- 5:00PM Monday-Friday. 

If you prefer, you can also contact the FDIC in writing through our FDIC Deposit Insurance Form via the FDIC Information and Support Center at: ask.fdic.gov/fdicinformationandsupportcenter 

You can also contact your local banker directly to discuss your concerns. For Oregon Pacific Bank, we welcome your questions at (1-800-997-7121). 


I have deposits at a bank that I think may exceed the FDIC’s deposit insurance limits. What should I do?  

At www.fdic.gov/deposit, the FDIC has a number of deposit insurance resources to help you determine your deposit insurance coverage. A key tool for determining deposit insurance coverage is the Electronic Deposit Insurance Estimator (EDIE), which is available at https://edie.fdic.gov. In addition, the FDIC website has a wide range of other links that can help you determine your deposit insurance coverage. 

The FDIC also has a team of subject matter experts available to answer your questions. Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30AM- 5:00PM Monday-Friday. 

If you prefer, you can also contact the FDIC in writing through our FDIC Deposit Insurance Form via the FDIC Information and Support Center at: ask.fdic.gov/fdicinformationandsupportcenter 

You are also more than welcome to contact your local bank at Oregon Pacific Bank for more information as well. 


How can I protect against fraud or scams? 

Protect your personal and financial information. Understand that some people may take advantage of COVID-19 by using fraudulent websites, phone calls, emails, and text messages claiming to offer “help” but may be trying to trick people into providing Social Security numbers, bank account numbers, and other valuable details. Do not divulge your bank or credit card numbers or other personal information over the phone unless you initiated the conversation with the other party, and you know that it is a reputable organization. 

In addition, you should be cautious about online solicitations. Be on guard against impostors who contact you claiming to be government employees or volunteers and who ask for personal financial information or money. Reject offers to cash a check for someone in exchange for a fee, even if the bank makes the funds available to you right away, as it may later turn out that the check was fraudulent. 


What steps can I take to prevent identity theft and what can I do if someone steals my identity? 

If you feel ID theft is a concern, or have reason to believe you may be a victim of ID theft, you may place a “fraud alert” on your credit file, by contacting the fraud department at one of the three major credit bureaus for which contact information appears below: 

Equifax: 1-800-525-6285 • www.equifax.com  P.O. Box 740241, Atlanta, GA 30374-0241 
Experian: 1-888-397-3742 • www.experian.com  P.O. Box 9554, Allen, TX 75013 
TransUnion: 1-888-909-8872 • www.transunion.com  P.O. Box 2000, Chester, PA 19016 

You only need to notify one credit bureau. The one that processes your fraud alert will notify the other two. Those two then must place fraud alerts in your file. Placing a “fraud alert” on your credit file can help prevent a thief from opening new accounts or making changes to your existing accounts. Be aware, however, that placing an alert on your credit file also may prevent you from opening an account unless the bank can contact you and positively confirm your identity and that you are applying for credit. 

In addition, people who think their personal information has been misused should contact the local police. They also can contact and file a complaint with the Federal Trade Commission by phone at 877-IDTHEFT or 1-877-438-4338 or TDD 1-866-653-4261 or on the Internet at www.identitytheft.gov 

As always, protect your Social Security number, bank account and credit card numbers, and other personal information, especially in response to unsolicited requests from strangers. Fraudsters may try to trick you into divulging personal information, or they may steal sensitive mail or documents from homes and offices. 


I do not have access to my personal IDs or financial records due to an unexpected quarantine caused by COVID-19. How do I rebuild my financial records? 

These tips will help you begin to re-establish your financial records. You should call the bank office first if you are trying to conduct business in person to make sure they have not temporarily closed or restricted lobby access due to COVID-19. 

Replace your driver’s license or state identification (ID) card. 

A driver’s license and a state ID card for non-drivers are the most commonly used IDs for proof of identity. These documents should be replaced as soon as possible. Contact the Department of Motor Vehicles in the appropriate state. 

Replace your Social Security card. 

The Social Security Administration’s (SSA) card replacement process requires another form of identification, such as a driver’s license. For more information, call 1-800-772- 1213 (TTY 1-800-325-0778) or go to www.SSA.gov and click on “Get Or Replace A Social Security Card.” The website also provides information about Social Security benefit payments at www.socialsecurity.gov/emergency 

Consider replacing other documents that may serve as proof of identity, such as: 

  • Passport 
  • Employer ID card 
  • School ID card 
  • Military ID card 
  • Marriage or divorce record 
  • Adoption record 
  • Health insurance card (not a Medicare card) 
  • Life insurance policy 
  • Replace your credit cards, debit cards, and checks and inquire about your safe deposit box 

 Contact your financial institution. 

You can call the FDIC’s toll-free number 1-877-ASKFDIC (1-877-275-3342) for bank contact information. Once connected, your financial institution should explain the process for replacing your cards, checks, and financial records. If you kept documents in your bank’s safe deposit box, you may want to inquire to the institution about how you can access your box. 

For credit cards, if you are unsure of which financial institution issued your card, contact information for the four major credit card companies appears below: 

If you do not remember the credit cards you have, you can obtain your credit report from one of the three major credit bureaus (Equifax at 1-800-525-6285, Experian at 1-888-397-3742, or TransUnion at 1-800-680-7289). 

Your credit report should list all credit cards in your name and a copy of this information may be provided to you at no cost under a new federal law. For details, contact a central service set up by the credit bureaus at 1-877-322-8228 or go to www.annualcreditreport.com/index.action


There are unauthorized charges on my credit card. What should I do? 

You should contact the bank at the address your credit card specifies (or through an alternative mechanism provided by the bank) and provide information regarding the disputed transactions no later than 60 days after the bank sent the first statement containing the disputed charges. The bank has 90 days to investigate and resolve the dispute. For more information about credit card dispute resolution procedures, see: https://www.fdic.gov/consumers/assistance/protection/errorresolution.html 


We encourage you to reach out to your local banker if you have any additional questions. Our lobbies may be closed, but we are always available to take your questions via email, over the phone, or through our website: www.opbc.com/contact-us. We look forward to hearing from you!