April 20th Online Banking Update
We are excited to announce a new update for Online Banking!
What changes are being made?
This update has enhanced user security with improved device identification for login, which provides enhanced protection against account fraud.
There are also a variety of minor navigational changes to improve the overall user experience. While most of the updates are behind the scenes, users can expect minor visual changes to some of the buttons and controls within Online Banking to make navigation easier.
How will the update impact clients?
As a result of the security upgrade, all users will be asked to submit a verification code (received via text message, email contact method, or generated by Google Authenticator) when first logging in after our update on April 20th.
When a user submits the correct code, our new system will record a device ID specific to the user and the device they are on. If the device ID does not match our records on each subsequent login attempt, users will be asked to submit a verification code.
Some instances that could require an increased need for verification challenges:
- Users logging in using multiple IDs from the same device
- Users with different accounts sharing the same device
- Users who clear browser cookies or automatically delete cookies when the web browser closes
*If you need to update your Security Contact:
- From the sidebar menu, access Preferences > Change Security Contact.
- Once you are on the Contact/Authorization Method screen, select New.
For a visual walkthrough, please see our Update Security Contact Method guide >
Why am I getting a notification email?
Whenever you log in to Online Banking from a different device, you will receive a “New Device Access Alert” from our Internet Banking Auto-Emailer system as an additional security measure. If you receive this alert and believe an unauthorized person has accessed your account, please contact us immediately.
What exactly are the navigational/visual changes?
Changes to user interface layout and navigation are minor, and for the most part, revolve around making controls (such as ‘Save’ buttons) easier to find and overall navigation more intuitive.
Below are a few screenshots displaying some of the recent updates:
With our new Online Banking Upgrade, here are the minimum supported versions of the browser and operating system that you will need to run Online Banking:
We highly recommend our clients update their devices to the latest Browsers and Operating Systems. This will ensure the best possible user experience for Online Banking, while also making sure your device is up to date with the latest security patches, as malware and cyber-attacks have an easier time breaking through unsupported versions.
After our upgrade to Online Banking is complete, we are excited to announce that an update to our Mobile Banking app will soon follow.
The Mobile Banking app update will be a responsive redesign that functions just like Online Banking to make navigation seamless. Here are some of the additional changes you can look forward to:
- Responsive design to have the appearance and formatting of the browser version of Online Banking
- Navigation changes including quick navigation and context navigation
- Enhanced account viewing options
- Total Available and/or Current Balance added to the Account Summary
- Loan payments will have all the same payment options that Online Banking offers
- Negative account balances will display in red
- Debit transactions will display in red
- Credit transactions will display in green
- Ability to set up and verify external transfers
- Ability to submit forms
- Ability to create and modify secondary users
If you have any questions, please don’t hesitate to reach out and contact us!