Online Banking is provided free of charge with every Oregon Pacific Bank deposit account. Check out our frequently asked questions to make the most of your Online Banking account.
What web browser should I use?
- Our Online Banking service is compatible with all web browsers, though Chrome, Edge, and Firefox are recommended for optimal performance.
How do I login to Online Banking?
- From anywhere within www.opbc.com, click on the green “Online Banking Login” ribbon at the top right of the page. From there, enter your username to start the log in process.
- You may be asked to enter a security code after you enter your password to verify that you are the account holder.
- If you do not have an online banking account, click on the green login ribbon, and then click “Enroll” and complete our auto-enrollment form. *All Oregon Pacific Bank checking and savings accounts include access to Online Banking with no monthly service charge.
Why do I need to enter a security code, and how often will I need to do this?
- Oregon Pacific Bank believes that Multi-factor Authentication (MFA) security is one of the best ways to protect our clients from loss resulting from a cyber-attack or other account takeover. The algorithm that is used to determine when an MFA code is required will learn and monitor your log in behavior.
- If you change devices, login from different wifi’s or login from a different geographic region, the system will likely always ask for identity authentication.
- For users that only login from home and on the same device, there is no set number of times or days it will take to learn your behavior and it still may periodically ask to authenticate your identity.
How can I update my contact method for receiving a code?
- After logging in to Online Banking, on the left-hand navigation bar, hover over “Preferences” and under Security Options, click on “Change Security Contact.”
- Your currently authenticated contact methods will be listed. You can delete a listed contact by clicking the “X” next to the method, or you can add a new contact method by clicking the blue “New” button.
- After clicking “New” select a contact type from the drop down menu (Text, Email, or GoogleAuth) and follow the on-screen instructions to verify the contact method.
*If you selected GoogleAuth, please note that you will need to download that app separately on your mobile device. Please download our Google Authentication walkthrough for more details.
What is Google Authenticator and how do I use it?
- Google Authenticator is a third party application that allows for additional account security as a multi-factor authentication option.
- To use Google Authenticator, you will need to download it as a separate app on your mobile device.
- Please see our Google Authentication walkthrough for more details.
How do I enroll in Online Banking?
- As soon as you have an account set up with Oregon Pacific Bank, you can auto-enroll from our website by clicking “Enroll” from the Online Banking login window or by clicking Enroll now
Should I register my email account?
- We highly encourage all Online Banking users to register their email accounts upon initial login
- Email registration within Online Banking will allow you to enroll in e-statements, enable security alerts, and re-set your password if you forget it
Why am I being asked to accept cookies when I login to Online Banking?
- When you initially accept cookies upon logging in, the device you log in on will be recognized upon your next Online Banking visit. If you log in from a different device in the future, you will be asked to input a verification code for increased security
- You will also need to accept cookies in order for our Online Bill Pay system to work securely
How do I set up an external transfer?
- External transfers allow you to link an external financial institution to your Online Banking account to make secure electronic transfers outside of Oregon Pacific Bank
- Please refer to our External Transfer guide
What should I do if I forgot my password?
- You will be locked out of your account if you exceed the number of allotted log in attempts
- If you forgot your password, click on the “Forgot password?” link below the initial login box and follow the instructions to reset your password
- If you have not registered an email address within Online Banking, you will not be able to reset your own password and you will need to contact Oregon Pacific Bank for a temporary password
How do I view my statements and notices online? (e-statements and e-notices)
- From the Online Banking homepage or any of the account screens, click on “View Statements” on the right-hand side of the screen, listed under the “Account Summary Options” section
- Select the “Paperless” checkbox next to the accounts you would like to register for e-statements and e-notices
- Click the “Go Paperless” button on the right-hand side of the page
- Read through the Electronic Delivery Terms and Conditions presented
- Click “View PDF” and enter the code within the PDF document in the “Passcode:” box to confirm you can view e-statements and e-notices electronically
- Acknowledge you have read the terms by clicking the checkbox, and then click “Accept”
- If you need more assistance, please give us a call
How do I export transactions to Quicken, Quickbooks, etc.?
- Log in to your online banking account
- One the account details page, under Account Options, select Export Transactions
- Select an Account, a Beginning, and Ending date, and the Software into which you want to export
- Select Export to complete the process and get your data
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