Online Banking FAQ

First-time login walkthrough

How do I view my statements online? (E-Statement Guide)

  • From the Online Banking homepage or any of the account screens, click on “View Statements” on the right-hand side of the screen, listed under the “Account Summary Options” section.
  • Follow the instructions for registration (if you have not already registered) and PDF document verification.
  • To get the PDF verification code, you will need to click the link that says “Click here to open PDF Document and enter the Statement Code in the textbox below
  • Statements prior to May 2017 will not be available to view within your Online Banking account. Please contact us and we will mail or email your requested statements to you.
  • For a more detailed walkthrough of e-statement registration, click here.

Why am I being asked to accept cookies when I login to Online Banking?

  • When you initially accept cookies upon logging in, the device you login in on will be recognized upon your next Online Banking visit. If you login from a different device in the future, you will be asked to input a verification code for increased security.
  • You will also need to accept cookies in order for our Online Bill Pay system to work securely.

Should I register my email account?

  • We highly encourage all Online Banking users to register their email accounts upon initial login.
  • Email registration within Online Banking will allow you to enroll in e-statements, enable security alerts, and re-set your password if you forget it.

What should I do if I forgot my password?

  • You will be locked out of your account if you exceed the number of allotted login attempts.
  • If you forgot your password, click on the “Forgot password?” link below the initial login box and follow the instructions to reset your password.
  • If you have not registered an email address within Online Banking, you will not be able to reset your own password and you will need to contact Oregon Pacific Bank for a temporary password. (800) 997-7121.

How do I set up an external transfer?

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