Privacy and Security Resources

Your Safety is Important to Us

Oregon Pacific Bank understands that security and confidentiality are among the highest priorities for our clients. We have partnered with some of the industry leaders using the latest encryption, intrusion prevention, and monitoring technologies.

We also require Online Banking passwords to be challenging and force periodic changes to further protect your online access. Oregon Pacific Bank wants our clients to be able to do their business with peace of mind. If you have a reason to believe your Online Banking account has been compromised, we recommend you change your password and call us (800) 997-7121.


Oregon Pacific Bank Requests

We will never request account numbers, user names, passwords, Social Security numbers or other confidential information over the telephone or via e-mail unless you initiate the call and we need to verify your identity. For more information about fraud and identity theft, visit the Federal Trade Commission.


Verified by Visa

Verified by Visa adds another layer of security to your Visa Debit Card for online purchases by prompting you to submit a password at checkout that is known only to you. This added benefit is available to our clients at no cost.Even if you do not shop online, protect your Visa debit card with Verified by Visa to prevent fraudulent use by others. Enroll in Verified by Visa today!


EnFactSM Fraud Analysis and Card Tracking

Oregon Pacific Bank utilizes EnFactSM services to protect card holders from fraud and identity theft. EnFactSM will trigger an alert if an unusual purchase is made and will freeze your debit card if suspicious activity is detected.If your debit card is mistakenly frozen for a purchase you made, call one of our Client Service Specialists for help at 800.997.7121.

  • Do use your Personal Identification Number (PIN) whenever possible
  • Don’t write your PIN on your card or have it written on something in your wallet
  • Don’t give your PIN to someone else
  • Do keep your card secure in your wallet or purse, not laying about
  • Do notify Oregon Pacific Bank before you go on vacation or travel out of state so that unusual charges can be justified

Ways to Protect Yourself from Identity Theft

  • Don’t give out any personal information over the telephone, internet or mail unless you know who you’re talking to and what your information will be used for
  • Never give out personal information to an individual or company that you did not contact yourself
  • Shred documents and paperwork containing personal information
  • Don’t carry your social security number with you and give it out only to trusted sources
  • Check your credit report at least once a year to make sure it is accurate
  • Don’t use obvious passwords like your birthday or corresponding letters/numbers on the keyboard
  • Never click on an e-mail from a source you don’t recognize
  • Protect your computer with firewalls, anti-spyware, and anti-virus software
  • Limit online shopping to secure sites that you trust
  • Pick up your mail quickly after it is delivered
  • Pick up checks from the source or have sensitive materials delivered to the post office

Signs that Your Personal Information Could be Compromised

  • Credit is denied for no apparent reason
  • Bills or other mail do not arrive as expected
  • Calls or letters received regarding purchases you did not make
  • Credit card statements or account statements arrive that are not familiar or expected

What to do if You are a Victim of Identity Theft?

  • Contact your financial institution
  • Close the accounts that you know or believe have been compromised or opened fraudulently
  • File a police report
  • Contact all creditors in writing to be sure they are aware of your situation. Keep copies of all documents
  • Keep record of all actions you take, people you contact, dates, time of day, resulting action, etc
  • Keep track of all documents that verify any financial loss as a result of the crime
  • Contact the fraud departments of each of the three major credit bureaus:
    • Equifax – 800.525.6285
    • Experian – 888.397.3742
    • TransUnion – 800.680.7289

Oregon Pacific Bank Disclosures and Agreements

Every day, our clients entrust us to be the stewards of their personal privacy and their financial assets. We take this responsibility very seriously. Because of our interest in protecting their privacy our company has adopted the following policies and disclosures:

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Phone Center

Toll Free: (800) 997-7121
Direct: (541) 997-7121

Our local phone center is open during normal banking hours:

Monday - Thursday
8:00am to 5:00pm

Friday
8:00am to 6:00pm

Saturday
9:00am to 1:00pm

MoneyPass ATM Network 

Oregon Pacific Bank is part of the MoneyPass ATM network, meaning you can use your ATM or Debit card at any MoneyPass ATM without paying a surcharge. Just look for the MoneyPass logo on a sign at the ATM or displayed on the ATM screen to avoid paying a surcharge.

Mailing Address

Unless directed otherwise, please send mail communications to our Florence headquarters.

Oregon Pacific Bank
PO Box 22000
Florence, Oregon 97439

Debit Card Information

To active your debit card or re-PIN your card, please call (800) 567-3451

To report a lost or stolen ATM or debit card outside of normal banking hours, please call (800) 554-8969

For international travelers, to report a lost or stolen ATM or debit card when traveling outside of the United States, please call (973) 682-2652

Banking On Call

Telephone banking available 24 hours per day with toll free access at:

(888) 997-2255